Terms & Conditions

Definition of words within this membership

Wording certain words have a special or specific meaning. These words will appear throughout this membership wording:

Accident – Means where the vehicle is involved in an incident that happens unexpectedly and unintentionally.
Breakdown or Broken down – Means the vehicle has ceased to function as a result of an electrical or mechanical failure, including the failure of the vehicle’s battery and/or tyres, but not as a result of fire, flood, theft or act of vandalism. This also extends to misfuelling and no fuel. The failure of a component (e.g. heating or air condition system) does not constitute a breakdown unless it results in the vehicle ceasing to function. The illumination of any of the vehicle’s warning lights does not constitute a breakdown. In this instance, you need to make your way to a place of repair, and any breakdown cover within this membership will not apply.
Caravan or Trailer – Means any caravan or trailer that adheres to the following specifications:

Max Weight (gross) – 3.5 tonnes.
Max Length – 7.0 metres (23 feet) excluding drawbar and coupling.
Max Width – 2.44 metres (8 feet).

Home – Means the address where the membership holder lives permanently as shown on your membership details.
Start Date – Means the date with which your membership commences as stated on your membership details.
Inception Period – Means a period of 48 hours from the inception date before you, or anyone driving the vehicle, is able to make a service request on this membership.
Market Value – Means a reasonably determined value for your vehicle, using recognised industry data, based upon, but not limited to, vehicles of equivalent age, make, model and mileage.
Membership – Means the terms and conditions contained herein, along with your membership details, which forms the basis of the agreement between us and you.
Membership Holder – Means the person named on the membership details.
Membership Details – Means the document containing important information about your membership which must be read in conjunction with the membership wording.
Membership Wording – Means this document and the terms and conditions contained herein.
Misfuel or Misfuelling – Means where the vehicle has been fuelled with an incorrect fuel type.
Non-Commercial Use – Means the vehicle is used solely for personal reasons and not in conjunction with any delivery service or service involving carriage of goods or being used for public or private hire.
Recovery Agent – Means any person appointed or instructed by Us to provide breakdown assistance services on our behalf.
Roadworthy Condition – Means that the vehicle has been maintained in line with the manufacturer’s guidelines, holds a current UK MOT certificate where appropriate and there are no known faults with the vehicle.
Service Request – Means any request for assistance, service or a benefit under any section of this membership.
Temporary Repair – Means a repair affected at the roadside by a recovery agent.
Territorial Limits – Means England, Scotland, Wales, Northern Ireland, Jersey, Guernsey and the Isle of Man.
Vehicle – Means any private car, van, motorcycle or moped which complies with the following specifications and is used for Non-Commercial Use:

Max Weight (gross) – 3.5 tonnes.
Max Length – 5.50 metres (18feet)
Max Width – 2.3 metres (7.5 feet)

We / Us / Our – BreakdownClub
You / Your – Means the membership holder

If you breakdown

What our operators will need if you breakdown:

Your name and breakdown membership number.
The vehicles make, model and registration number.
The exact location of the vehicle, such as the road you are on, the nearest junction, identifiable landmark etc.
What you suspect the nature of the fault is.
The telephone number you are calling from.

We will then arrange for a recovery agent to attend to the given location as quickly as possible.

If your breakdown is a result of a flat, punctured or blown tyre we will require you to have the following;

The locking wheel nut key (where applicable).
A fully serviceable spare, or space-saving, wheel.

Tyre Recovery/Assistance Policy

If you have an accessible and serviceable spare, or space-saver wheel, along with any relevant locking wheel nut key (where applicable), a recovery agent will replace the wheel.
If the relevant locking wheel nut key (where applicable), is not present, the call-out charge and recovery will be at your cost.
If the relevant spare or space saver is damaged or can’t be used the call-out charge and recovery will be at your cost.
If an accessible and serviceable spare nor a space-saver wheel is available, then we shall source a mobile tyre fitter (where available) to attend. The call-out charge of this shall be covered within your membership, but the cost of any parts or tyre(s) required will be at your cost. Where a mobile tyre fitter is unable to be sourced we shall recover your vehicle to the nearest garage able to effect a repair or your home address (whichever is nearer, up to a 25 miles radius). This is where our assistance will end.

Please note:

If you cancel your recovery after initially calling us if you are not with the vehicle when the recovery agent arrives, if the vehicle is not in an accessible location or if no fault is found with the vehicle upon inspection, then you will be charged a cancellation fee of £96.00.
Please ensure prior to calling us in the event of a breakdown that a recovery agent will be able to lawfully access the vehicle if the vehicle is on private lands, such as a campsite, a farm, etc otherwise you will be liable for a cancellation charge as per point 1 above.
Any repair carried out by a recovery operator is deemed a temporary repair. We, therefore, insist that vehicle is taken to a garage immediately and any permanent repairs are made. We reserve the right to request evidence of any permanent repairs.
You are only covered for the vehicle that is registered upon taking out the membership unless you have notified us of a change during the term of the membership.
Temporary changes of a vehicle are not permitted within this membership and only 3 changes of a vehicle are permitted in a 12-month period.
If a change of vehicle takes place during the term of the membership the Inception period will apply 48 hours after the date the change takes effect from.
If any of your details change during the term of the membership, such as your address, please notify us immediately.
You can request assistance in English, Portuguese, Romanian or Spanish, however, on some occasions it may only be possible to provide assistance in English.

Conditions of Membership

The following conditions apply to your membership.

Refusal, or refusal to comply with any of these conditions by you or any driver of the vehicle, may result in us being unable to attend to a breakdown and we may cancel your membership:

The vehicle must be maintained to a good state of mechanical and electrical repair and is of a roadworthy condition.
We reserve the right to refuse assistance or cancel a membership if the vehicle does not have a valid MOT, Road Tax or Insurance.
If requested you must provide evidence of your vehicle’s MOT, Road Tax or Insurance (where applicable).
We will always decide on the best possible way of offering assistance, after taking into account individual circumstances. If the assistance that we offer does not suit your requirements then you may request alternative assistance which is to be arranged by you at your own cost.
We do not accept liability for any pets, animals or livestock within the vehicle at the point of breakdown or during any subsequent recovery (where applicable).
If requested you must provide receipts or invoices (from a reputable garage), for any work that has been undertaken as a result of a breakdown in the recent past.
Attendance by a recovery agent cannot be used as a reason by the membership holder or any other driver of the vehicle to avoid the cost of repairing or recovering the vehicle.
We reserve the right to refuse assistance or cancel a membership if anyone behaves inappropriately towards any employee or representative of ours by, including but not limited to, acting in a threatening or abusive manner, whether physically or verbally.
If you or the driver deliberately mislead, omit or fail to tell us important details or facts about a breakdown in order to obtain assistance, and this results in us attending a breakdown where we otherwise would not have, you will be retrospectively charged for the attendance.
We reserve the right, at our discretion, to change, modify, add or remove portions of these terms and conditions at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the site or Services after the posting of changes constitutes your binding acceptance of such changes. In addition, when using any particular services, you may be subject to any posted guidelines, rules, product requirements or sometimes additional terms applicable to such services. All such guidelines, rules, product requirements or sometimes additional terms are hereby incorporated by reference into the Terms.

Types of Membership

BRONZE MEMBERSHIP

Roadside

Roadside is standard with all Breakdown Club Memberships. Roadside as the name might suggest is help at the side of the road.

Local Recovery

Cover applies within the territorial limits, more than ¼ mile from your home address. We will arrange, your vehicle and up to 6 passengers to be transported to your home or original destination within the territorial limits WITHIN 10 miles.

Onward Travel

Transport for the driver and up to six passengers to your destination or your home address (whichever is nearer).

Unlimited Call-outs

We offer unlimited call-outs. Call us out as many times as you need to, as long as it’s not a recurring problem with your vehicle.

Driver illness / Injury

If you are unable to continue your journey due to illness or injury (a medical certificate will be required), provided none of your passengers is able to drive, we will provide an alternative driver to return the vehicle to your nominated destination. If you are unable to accompany your vehicle, we will provide alternative transport up to the value of £100.00 on a pay-and-claim basis.

SILVER MEMBERSHIP

Roadside

Roadside is standard with all Breakdown Club Memberships. Roadside as the name might suggest is help at the side of the road.

National Recovery

Cover applies within territorial limits. Providing your vehicle is located more than 1/4 mile from your home address. We will arrange, for your vehicle and up to 6 passengers to be transported to your home or original destination within the territorial limits. Whichever is nearer!

Onward Travel

Transport for the driver and up to six passengers to your destination or your home address (whichever is nearer).

Unlimited Call-outs

We offer unlimited call-outs. Call us out as many times as you need to, as long as it’s not a recurring problem with your vehicle.

Driver illness / Injury

GOLD MEMBERSHIP

Roadside

Roadside is standard with all Breakdown Club Memberships. Roadside as the name might suggest is help at the side of the road.

Homestart

If your vehicle will not start or breaks down at or within ¼ of a mile of your home we will either repair it there or if that is not possible take it to the nearest suitable garage. Please note we will only cover the cost of a recovery up to 10 miles.

National Recovery

Cover applies within territorial limits. We will arrange, for your vehicle and up to 6 passengers to be transported to your home or original destination within the territorial limits. Whichever is nearer!

Onward Travel

Transport for the driver and up to six passengers to your destination or your home address (whichever is nearer).

Locked Keys Inside

If you lock your vehicle keys in the vehicle, we will pay the auto locksmith call-out charge. You’ll need to provide proof of ownership of the vehicle and a driving licence.

Unlimited Call-outs

We offer unlimited call-outs. Call us out as many times as you need to, as long as it’s not a recurring problem with your vehicle.

Driver illness / Injury

PLATINUM MEMBERSHIP

Roadside

Roadside is standard with all Breakdown Club Memberships. Roadside as the name might suggest is help at the side of the road.

Homestart

National Recovery

Onward Travel

Transport for the driver and up to six passengers to your destination or your home address (whichever is nearer).

Locked Keys Inside

If you lock your vehicle keys in the vehicle, we will pay the auto locksmith call-out charge. You’ll need to provide proof of ownership of the vehicle and a driving licence.

Unlimited Call-outs

We offer unlimited call-outs. Call us out as many times as you need to, as long as it’s not a recurring problem with your vehicle.

Misfuel

If you or a permitted driver have misfuelLed your vehicle, we will arrange and pay for our misfuel assistance contractor to drain and remove the contaminated fuel, which will become the property of our misfuel assistance contractor.

No Fuel

We will bring enough fuel to enable you to drive to the nearest fuel station.

Driver illness / Injury

Caravan and Trailers

Any caravan (up to 7 metres/23 feet long, not including the length of the a-frame or hitch) or trailer (up to 3.05 metres/10 feet long including any load, not including the length of the a-frame or hitch) attached to the broken down vehicle will be recovered with the vehicle.

In the event of a breakdown to the caravan or trailer being towed by the vehicle, we will recover it to the nearest suitable garage or your preferred destination if closer. Any caravan or trailer must be attached using a standard 50 millimetre (2 inches) towing coupling.

BUSINESS MEMBERSHIP

Platinum Membership benefits for Commercial vehicles up to 3.5 tonnes and all vehicles with hire and reward, taxi, and business usage.

What is not covered by your membership

Labor charges at the scene of the breakdown.
The cost of any parts required to repair your vehicle.
Any vehicle being used for Commercial Use, Parcel delivery or any other type of delivery, public transport or private transport, taxi service or hire, or commercial traveling without a valid BUSINESS MEMBERSHIP.
Any breakdown from a fault where we have previously attended for that same fault, or a related fault in our opinion, and as a result of a temporary repair affected by us, or insistence by us that garage attention is immediately required, further garage attention and subsequent repairs have not been sought. This does not apply in the event of a secondary breakdown during the same journey as long as the intended destination was a garage or other place of repair and no other.
Any service request for any broken glass.
Any service request for non-working lights, during daylight, or when your vehicle is less than a ¼ mile from home.
Any service request as a result of keys being lost or stolen.
Recovery of your vehicle to more than one destination including a second recovery or attendance by a recovery operator as the original destination was not able to accept your vehicle for any reason.
Any Vehicle which is already at a garage or other place of repair.
Where we can evidence that this membership is being used by the membership holder or any other driver of the vehicle to avoid the cost of repairing or recovering the vehicle or where a known fault existed with the vehicle prior to the inception date.
Any hire car arranged by us where you do not comply with the usual terms and conditions of the hire car company. a) We will not cover the cost of delivery or collection of the hire car including the cost of any fuel in doing so. b) Any fuel consumed by you or any other driver during the period of hire. c) Any insurance excess payable under insurance for the replacement car.
We will not supply a hire car of any specific make, model, or type, or specially adapted vehicles or those with a tow bar.
We will not cover the cost of any food and/or drink incurred by you or any other driver or any passengers.
The maximum payable for any service request from any breakdown, including any reimbursement costs, is £1,500.00, or the current market value of the vehicle, whichever is lower.
Damage caused by a road traffic accident.

General Exclusions

Any Service Request made within the inception period.
If the vehicle is not in a roadworthy condition at the time of breakdown.
Any vehicle that is being used, or has been modified for use in motor racing, rallies, speed or endurance events.
Any Vehicle which requires specialist repairs as a result of modification of any kind unless previously agreed by us.
Any liability or consequential loss being placed, or charged, upon us as a result of assistance provided by a recovery agent.
A garage or other place of repair undertaking work on your vehicle will be acting as an agent on your behalf and as such, we bear no responsibility or liability for any advice, work or action undertaken, or given, by them.
Any charges incurred by you prior to notification of breakdown to us.
The cost of any parts, components, lubricants or materials required to repair your vehicle.
The reimbursement of any charges for food, drinks, telephone calls, fuel, oil or any other incidental expenses.
Any charges incurred by you where providing assistance under this membership would be deemed unlawful.
Any Breakdown where your vehicle is not accessible when we have been informed otherwise.
The cost of any specialist recovery equipment required as a result of your vehicle being in an inaccessible location.
Recovery of your vehicle which cannot be undertaken in a safe and legal manner.
Any service request where money is owed to us under this or other membership.
Any service request for, or arising from, loss or damage to the contents of, or within, your vehicle.
Any toll charges, ferry charges, parking charges or traffic congestion charges incurred as a result of recovering your vehicle.
Any charges or costs incurred by you as a result of you deciding to scrap your vehicle.
We are not chargeable, or liable, as the result of a breakdown for any financial loss you may incur, such as, but not limited to, loss of earnings, missed appointments or missed flights, trains or other pre-purchased transport tickets.
Any request for assistance in which the vehicle is submerged in mud, snow, sand or water. This could also extend to any request that arises as a result of the vehicle coming into contact with the substances mentioned above.
Any car or motorbike over 20 years old or van over 15 years.

Data Protection

Fonseca Pereira & Mendes Ltd is a registered data controller with the Information Commissioner’s Office. Registration ZB167502. The data supplied by you will only be used by us and carefully selected associated companies for related products and services as well as the purposes of processing your membership, including underwriting, administration, and handling any service request which may arise. The data supplied will not be passed to any other parties other than those which we have mentioned hereon. It is important that the data you have supplied is kept up to date. You should, therefore, notify us promptly of any changes. You are entitled upon the payment of an administration fee to inspect the personal data which we are holding about you. If you wish to make such an inspection, or if you do not wish to receive information on related products and services, you should contact the administrator:

Email: mail@breakdownclub.co.uk
Writing:
Handling Data Department

12 Frenchgate Close, Eastbourne, East Sussex, BN22 9EX

What To Do If You Have A Complaint

We realize that things can go wrong and there may be occasions when you feel that we have not provided the membership or service you expected. When this happens we want to hear about it so that we can try to put the matter right.
If You wish to register a complaint please contact us in one of the following ways:
Email: mail@breakdownclub.co.uk
Writing:
Complaints Department
12 Frenchgate Close, Eastbourne, East Sussex, BN22 9EX

Cancellation Of Your Membership

You can cancel your membership within the first 14 days of the membership Start Date. Unless you have made a service request during this period we shall refund your premium in full less a £10 administration charge.
If you have made a service request during the first 14 days, or cancel your membership in the first six months, then there will be a cancellation charge of £25.
We do not charge a cancelation fee when you have been a member for longer than 6 months.
To cancel your membership, you must do so in writing via email or post. We do not accept cancelations via the telephone or SMS! Our email is: mail@breakdownclub.co.uk and our address is: 12 Frenchgate Close, Eastbourne, East Sussex, BN22 9EX
We reserve the right to suspend your membership if a service request has been successfully made to which it transpires that we should not have provided assistance under this membership until such time as the call out and repair costs incurred by us are reimbursed to us in full. If you, after being notified of such costs and suspension of your membership, fail to reimburse us within a reasonable period of time, we reserve the right to cancel your membership.

Updated on 20/09/2024